Bad customer service experiences burn into our brains, creating permanent recall. And although we rightfully expect good customer service across the board, truly exceptional customer care is also unforgettable. This month, I featured an interview with SAS Publishing sales representative Sharon Brandon in the new issue of SAS Publishing News.

You’ve got your raw data visualized, you need a graph that shows the results of a custom analysis, you have a mental image of the graph you want to create, but…you don’t know the procedure needed to create what you want. Sanjay Matange and Dan Heath have written a book