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John Kershaw 0
What ever happened to customer segmentation?

I recall that in the not too distant past customer segmentation, in its many guises, was once a flavour of the times. Segmentation was (and still is) however, a greatly misused term, with organisations confusing the (correct) approach of offering a strategic view of a customer base with the more

Rick Wicklin 0
Order variables by values of a statistic

When I create a graph of data that contains a categorical variable, I rarely want to display the categories in alphabetical order. For example, the box plot to the left is a plot of 10 standardized variables where the variables are ordered by their median value. The ordering makes it