Whether it’s to reduce churn in competitive markets or to elevate customer satisfaction rankings in regulated markets, customer analytics is hot right now in utilities. However, the complexity that utilities have built into their processes and technologies over the past decades makes customer analytics a more challenging issue to tackle
The panel moderator looks out over the audience. It’s a large crowd. For the first time ever, Big Data, Hadoop, and the Internet of Things are appearing on stage together. The conversation has just begun, so let’s listen in for a minute. Big Data: “…and people have been trying to
In the world of IT, very few new technologies emerge that are not built on what came before, combined with a new, emerging need or idea. The history of Hadoop is no exception. To understand how Hadoop came to be, we therefore need to understand what went before Hadoop that led to its creation. To understand
