Would you build a house without a proper foundation? Most of us wouldn’t dare, but that’s exactly what many retail businesses are doing today. When building a house, if you don’t get the foundation right, paint, wallpaper and fixtures won’t matter much. It’s no different in the retail industry. Success
A few weeks back I noted that one of the objectives on an inventory process for reference data was data harmonization, which meant determining when two reference sets refer to the same conceptual domain and harmonizing the contents into a conformed standard domain. Conceptually it sounds relatively straightforward, but as
Whether it’s to reduce churn in competitive markets or to elevate customer satisfaction rankings in regulated markets, customer analytics is hot right now in utilities. However, the complexity that utilities have built into their processes and technologies over the past decades makes customer analytics a more challenging issue to tackle
