There is one equation every retail store, call center, traffic, airport or hospital manager should know by heart. No, it’s not E = mc². The one I had in mind is this: W = 1 / (μ – λ) It may not look like much, but it can mean the
There is one equation every retail store, call center, traffic, airport or hospital manager should know by heart. No, it’s not E = mc². The one I had in mind is this: W = 1 / (μ – λ) It may not look like much, but it can mean the
What’s the most important component of analytic analysis? The data? The model? The deployment? Getting the business problem right? All the above? Or does it simply depend on who you ask? While the model gets all the attention, and the data requires most of the effort, there is that step
Andy Dufresne, the wrongly convicted character in The Shawshank Redemption, provocatively asks the prison guard early in the film: “Do you trust your wife?” It’s a dead serious question regarding avoiding taxes on a recent financial windfall that had come the guard's way, and leads to events that eventually win