SAS has launched the first phase of a new shopping experience for SAS users. In phase 1, you can buy books and some software by shopping in our new SAS store. The long-term goal for SAS is to have a single shopping experience for all your SAS shopping needs. Two

This has not yet been publicly announced, but I’m too excited to keep it a secret. SAS recently created a new division devoted exclusively to customer support. The division’s name is Customer Engagement and Support (CES); its leader is Fritz Lehman and it consists of four divisions: Publications, Education, Technical

SAS and Publications are always committed to providing you with the highest quality products and services. Since this is Customer Service Week, we want to check in with you to see how we are doing. We’d love to hear from you. And here are some ways you can offer your feedback

Each major SAS release contains new products and hundreds of new features and enhancements. So how do you discover the ones that will make the most difference for you? For SAS 9.4, the Publications team wants to help. For many years, Publications has produced a What’s New book that provides

SAS Publications has been working hard to convert our most popular titles to eBooks. We believe that eBooks are particularly important for our customers outside the US because of shipping costs, import fees, and the time it takes for you to obtain your books. Benefits to reading eBooks: eBooks are

SAS is celebrating the International Year of Statistics. Thinking about the importance of statistics in our lives and in my professional life, takes me for a moment down memory lane. I came to SAS a LONG time ago because I had a Master’s degree in Statistics and SAS wanted someone

Remember my blog post last month “Help us innovate”? I asked for your ideas on ways we could improve our products and services. Thanks to those of you who sent in ideas. We combined your thoughts with those of our own Publications division staff, vetted the ideas, and then held

I am now back from MWSUG, where I gave the opening session keynote. I was a first-timer at MWSUG, and I would like to congratulate Rex Pruitt and Donalee Wanna for co-chairing a great conference. My keynote went well, but I no longer have a 100% success rate on everyone

I have returned safely from my trip to Long Beach, CA, and WUSS 2012! As always, it was a great conference. The opening session was really fun this year. Maura Stokes and Diane Hatcher from SAS gave the keynote in the form of a “presidential debate.” Maura’s platform was analytics; while

As summer comes to an end, I find myself getting excited about some of the regional user group conferences that take place every fall. This year, I’ll be presenting a paper at WUSS (Western Users of SAS Software) in Long Beach, CA, in early September. About one week later, I’m

I was recently following a post where a user asked what the earliest SAS PROCs (procedures) were. Since I started using SAS in 1970, I knew I could find a copy of the old documentation that we used at that time. This “user’s guide” was something that you printed out on

One of the most frequently asked questions we get in Publications is “I’m new to SAS. How do I get started?” We can always help with an answer to the question, but to do so we need to learn a little more about your plans for using SAS.  Do you

2011 was a year when we immersed ourselves in the process of converting existing titles to eBook format. You can now read most of your favorite SAS books on your Kindle or iPad or access them for any device through the Google eBookstore. We are currently in the process of converting