Jan Gjestvang-Lucky (pronounced “Yahn” …and we’ll leave the last name alone) is a Customer Engagement Specialist in the Customer Contact Center at SAS, and also part of the Social Media Monitoring & Response Team there. All those fancy words mean he answers customer questions on SAS’ chat and social media. He’s a big fan of community building, customer experience, human-machine interaction, and the oxford comma. He is also (slowly) learning SAS programming so he can one day join the ranks of SAS Certified Base Programmers for SAS 9.
It’s no secret: here at SAS, we care about our customers. In fact, we care so much that we developed a program with that exact name: our SAS Cares program is here to help you with all things SAS! We know you may be so awesome that you never need
