Uncovering opportunities and risks in social media, call center logs, customer surveys

~ Contributed by Mary Grace Crissey ~ Today our official press release hit the business wire! In this announcement we launched four new product pages featuring our offerings that sprouted from the power and expertise of the Teragram technologies acquired in 2008. I encourage you to take some time to [...]

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Text Analytics for Ye of Little Faith

~ Contributed by Manya Mayes ~ While at a customer site last week, I presented our text analytics capabilities (text mining, content categorization, sentiment and crawling). Before the meeting proper, one attendee admitted that he wasn’t a text analytics believer. I guess he was warning me – not to wave [...]

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