Is cognitive computing an application of text mining? If you have asked this question, you are not alone. In fact, lately I have heard it quite often. So what is cognitive computing, really? A cognitive computing system, as stated by Dr. John E. Kelly III, is one that has the
Hi, there! First of all, let me introduce myself, as this is my first blog. I am Simran Bagga, and three weeks ago I became the Product Manager for Text Analytics at SAS. This role might be new to me, but text analytics is not. For the past 12 years,
In today’s world of instant gratification, consumers want – and expect – immediate answers to their questions. Quite often, that help comes in the form of a live chat session with a customer service agent. The logs from these chats provide a unique analysis opportunity. Like a call center transcript,
