Do you hear voices? I sure hope so. I’m not talking about the ones associated with psychiatric disorders or medical conditions, but the voices of quality. To compare the two for a just a moment, the medical description from HealthGrades explains that auditory hallucinations can be pleasant or threatening and
With all the enhancements in demand management over the past decade, companies are still faced with challenges impeding the advancement of demand-driven planning. Many organizations are struggling with how to analyze and make practical use of the mass of data being collected and stored. Others are perplexed as how to
This is a follow up to last week’s blog on understanding your customers’ perceptions of quality. As the world’s largest manufacturer of PCs and tablets, Lenovo is always looking for areas to reduce costs while increasing quality and customer satisfaction. Six months ago, Lenovo implemented the Lenovo Early Detection (LED) system
I was recently asked by a customer if they should move the responsibility for creating the statistical baseline forecast. They were considering moving it from their regional country offices to their global headquarters. In addtion, they were considering changing the role of their regional demand planners to only make adjustments to
People are talking about your products. But more importantly, they’re listening. Facebook, Twitter, review sites, and product forums are just a few of the sources that a savvy customer checks when making a buying decision. This reality has fundamentally changed the definition of quality. It’s no longer sufficient to conform
Well okay maybe you can't hear us, but at least you can read what we have to say. Although, I'm not ruling out an occasional video or podcast entry. One of the best kept secrets at SAS is the incredible domain expertise that comes to work here everyday, ready to
Increasingly, automotive executives want to talk about the "Art of the Possible" in analytics. So we took the opportunity to invite leaders around the industry to an Automotive Analytics Executive Roundtable to share their stories and spark new ideas. A myriad of diverse speakers covered a variety of topics on big data/Hadoop, the
Companies have become obsessed with product quality – and for good reason. Customer dynamics, their willingness to expose product quality issues socially on the web, and the ease with which they can jump to competitive products make quality a more important differentiator than ever before. Over the past 15 years,
Downstream data have been electronically available on a weekly basis since the late 1980s. But most companies have been slow to adopt downstream data for planning and forecasting purposes. Let's look at why that is. Downstream data is data that originates downstream on the demand side of the value chain. Examples
Today in manufacturing there has been a lot of investment in automation, supervisory controls, quality, and execution systems. The amount of data produced and now being captured is staggering. The data captured in industry will re-define what is “big” in big data. Yet, for all this investment: Equipment still fails. Scrap
“When it comes to the Internet of Things, the future clearly belongs to the Things”. I made this brash statement in a previous post (“Cloud encounters of the Fifth Kind”) referring to machine-to-machine (M2M) being the fastest growing component of non-human traffic on the Web. I say “brash” because that
Warranties have a long - and some might say - interesting past. But the future is even brighter. New technologies and data sources are transforming our understanding of field quality, enabling deeper insights into product performance and customer preferences. These breakthroughs are accelerating the quest to reduce defects and satisfy customers.
Once upon a time: The toy industry has invited me to the world‘s largest toy fair, which took place recently in the city of Nuremberg. With close to 3,000 exhibitors the toy fair is bigger than ever before. Success is the theme of the event, and most German retailers cannot complain with consecutive
Recently, I had the opportunity to talk with James Haight of Blue Hill Research regarding the Internet of Things and how it is and will impact manufacturers. We also dipped our toes into other topics, including text analytics and the interesting combination of all these trends. The conversation was captured
By now, we have all heard about the Internet of Things (IoT), or the Industrial Internet. Across industries, organizations are attempting to instrument and measure all critical business systems and assets in an effort to drive improved production and service delivery. It is estimated that by 2020, companies will spend
“Let’s assume a normal distribution …” Ugh! That was your first mistake. Why do we make this assumption? It can’t be because we want to be able to mentally compute standard deviations, because we can’t and don’t it that way in practice. No, we assume a normal distribution to simplify
The first sensors appeared many decades ago, and have been around for quite some time in various forms, even though they’ve really only entered the popular vocabulary over the past few years thanks to the Internet of Things. How do sensors work? A sensor detects events, or changes in quantities, and
Perhaps nowhere is the saying “time is money” more true than in the construction industry. There is no better indicator of project cost and budget over/underrun than the number of days on-site. Reducing that number has a near 1:1 relationship with cost cutting, so it’s no wonder that days on-site
Have you ever thought about how to improve your Sales and Operations Planning (S&OP) process beyond where you might be today? There's certainly no lack of advice on the topic of S&OP on the Internet. Some articles focus on the overall process while others focus on S&OP software and related support tools. In
Perhaps the greatest legacy that Ford Motor Company’s former chief executive, Alan Mulally, left behind is a culture of analytics. Ford began using analytics in the late 1990’s, but it wasn’t until their financial woes in the 2000’s and Mulally’s arrival in 2006, that analytics started to be used regularly for
Europol, the law enforcement agency of the European Union, in its recently released 2014 Internet Organized Crime Threat Assessment (iOCTA), cited a report by U.S. security firm IID that predicts that the first “online murder” will occur by year end, based on the number of computer security system flaws discovered
Sales and Operations Planning (S&OP) started out with big aspirations. As initially conceived, S&OP was to cover the entire domain now called Integrated Business Planning (IBP). As S&OP process implementations rolled out during the 1980’s, this broad scope turned out to be a bit much to attempt in one bite. S&OP
When I visit with customers or potential clients, they often ask, "Where do I start in order to get a handle on my supply chain?" There is no clear and concise answer, but I usually say "Follow the inventory!" Inventory is a result of decisions made. It is not the
Capital investment in production capability is the weakest link in the business value chain. It always has been and likely always will be. It’s the driving force behind the tendency towards cartels, collusion and monopolies. While it can make the first entrant into a brand new market, in the long
Imagine you are the race director for a Formula One car. Decisions must be made within seconds, sometimes in the blink of an eye. When speed is of utmost importance, it is necessary for race engineers to have all relevant race data at their fingertips. Instead of having a couple of
I’m sitting here staring at a book on my shelf entitled, “Impending Crisis”. Even knowing the copyright date, 2003, it could still be about any one of several possible crises: healthcare, financial, energy, education, environment. But no, in this case the impending crisis in question is provided by the subtitle: “Too many jobs,
While managing quality within the four walls of your own operation is all well and good and totally necessary, both the market and your bottom line are demanding a more holistic, quality lifecycle approach, and in support of that aim there is a treasure trove of downstream data waiting to be
Having spent a good part of my career “owning” the data hub in IT for analytics solutions, I think I can say, the myth that IT controls all things data has become less and less true through the years – and eventually it will be completely false. Or maybe it
How much of your business performance (profit) is driven by external factors versus internal? A figure of 85% compared to 15% was mentioned at last month’s Manufacturing Analytics Summit, and although I could not find the study mentioned to confirm, it feels about right to me. Certainly more than half,
For supply chain managers and analysts Getting Demand in Shape can mean collecting the most pertinent data to support specific business processes and activities. Identifying new or previously unused data sources can be especially important. My most recent article titled “Getting Demand in Shape” in the May / June issue of APICS magazine
