Many cities and counties are taking the lead of private industry and developing 311 call centers to consolidate incoming calls for service and information requests from citizens. The business advantages are clear: Citizens have one number to call for service and information rather than having to waste time searching for
All too often an unspeakable tragedy leads to a needed policy or operational change through a newly-realized criminal justice system gap. While we continually work to minimize existing gaps, the reality is that as law enforcement evolves, so does the crime and so do the criminals. In recognition of those
Cities and counties are responsible for building and maintaining the infrastructure to support a broad range of services. Local governments must develop and implement multiyear capital projects plans that provide infrastructure for things such as jails, courts, public office buildings, streets, bridges, parks, athletic complexes and community centers, water treatment
A’s in the front, Z’s in the back. How many of us grew up sitting in alphabetical order next to the same few classmates throughout school? While this is a quick and efficient way to learn student names, which is no easy task, it is not the most effective way
During one week in December, two separate transportation agencies within the federal government made two major announcements. First, the National Highway Traffic Safety Administration (NHTSA) – the government agency responsible for guiding traffic safety initiatives on the nation’s highways announced that crash fatalities had declined to record low rates. Just
Local governments are not immune to the rising demand for more accountability in government run services and programs, and the expenditure of public funds. Elected officials and citizens alike want to know what these programs accomplish for the public investment made. To date, the response to these questions and demands has been
2011 saw incredible change in the states as more than half of the governorships changed hands. As expected, that caused significant turnover at the State CIO level, as well. So while executive and technology policies changed in many ways, the dismal budget situation reinforced the need to allocate tax pay
After my November blog post about achievement gaps between affluent and poor students, Newt Gingrich cast some renewed energy on the topic with his inflammatory comments about poor children at a Dec 1st GOP debate. In case you missed his remarks, here is the quote that sent the media into
Since joining SAS, I no longer run screaming from social media, blogs, etc. In fact, I embrace exploring different mediums to highlight how SAS is assisting today’s law enforcement. To that end, and in recognition that sometimes less is more, I give you this short intro. SAS continues to push
Water and wastewater treatment plants are among the most complex facilities built and maintained by utility companies, whether public or private. Each facility contains thousands of pieces of equipment worth millions of dollars that must operate in concert for the many complex treatment processes to function effectively. The consequences of these assets
