Author

Greg Heidrick
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Principal Industry Consultant, SAS Global Retail-CPG Marketing

Greg leads SAS' Global Retail Product Marketing group with over 20+ years of Retail, CPG, and Telco industry experience. Over his career he has worked with major global clients specializing in Merchandising & Supply Chain Analytics and Customer Insight solutions.

Analytics | Customer Intelligence
Greg Heidrick 0
Retailers: is your customer experience strategy working?

Smart retailers know that omnichannel customer experience isn't just about marketing anymore.  It’s about bridging all your digital and physical channels to recognize customers wherever they are, collecting data and understanding the retail customer’s purchasing journey. By taking customer data, product data, and supply chain data - and applying predictive and prescriptive