In today’s world of instant gratification, consumers want – and expect – immediate answers to their questions. Quite often, that help comes in the form of a live chat session with a customer service agent. The logs from these chats provide a unique analysis opportunity. Like a call center transcript,
My view of the world is shaped by where I stand, but from this spot the future of analytics for 2016 looks pretty exciting! Analytics has never been more needed or interesting. Machine learning established in the enterprise Machine learning dates back to at least 1950 but until recently has
In two previous posts (Part 1 and Part 2), I explored some of the challenges of managing data beyond enterprise boundaries. These posts focused on issues around managing and governing extra-enterprise data. Let’s focus a bit on one specific challenge now – satisfying the need for business users to rapidly ingest new data sources. Sophisticated business
