Fake news is in the news again. Both in the US and in Europe. Facebook recently announced that it was allowing Congressional scrutiny of advertisements bought by Russians during the 2016 US election, as part of an ongoing investigation. It is a hard path to walk. Facebook has faced criticism
What are the big guys saying and doing, and what impact could it have on you? Artificial Intelligence (AI) is a hot topic as we all know. Progress is going fast and some of it is even catching the attention of mainstream media (e.g. Google’s AlphaGo Zero (AI program) becoming the world’s best
Where does the European insurance industry stand in terms of advanced analytics, artificial intelligence and automation? Do we see that traditional methods of data analysis are now being labeled by the term "machine learning"? Maybe the industry is more advanced than that: Are real chatbots, for example, already ubiquitous? Let's
Over the summer, I had the pleasure of being involved in a major SAS study on enterprise readiness for artificial intelligence (AI). The study involved in-depth interviews between SAS consultants and 100 C-level senior executives from organisations across the EMEA region. It was designed to explore their understanding of AI,
Algorithm audit is a growing area as companies increasingly rely on machine learning algorithms to make decisions. But what do business managers need to know about these audits? We have a responsibility to audit our algorithms Artificial intelligence (AI) algorithms have an increasingly central role in decision making in our
Call centres have been around for a good few years now, and have had their fair share of bad press. Most of us have horror stories about the length of time spent on hold, or our inability to speak to the right person or get a helpful response, or even
There is massive excitement — and some fear — about AI. The buzz is definitely building, as more and more people start talking about it. But although there is enthusiasm about the potential of AI and its building blocks, there is much less discussion about how organisations should start
The second part of this series takes us to Rotterdam, main port of Europe and the residence of Veneficus, a 10-year young and ambitious boutique analytics firm. They have already scored accolades in the Dutch FD Gazellen Award for fast growing companies. In addition, they also won a ‘Best Employer’
At the recent SAS Forum in Paris, I was part of the team that demonstrated the contextual value of chatbots. Our discussions during preparation and questions after the demo were wide-ranging and extremely interesting. It would be hard to claim that there was a real thread running through it, perhaps
Imagine you’re a hungry black bear and you’re standing in a fast-moving river up in the Rocky Mountains. You peer down into the water as it swirls and bubbles past your legs. You know there are fish in there somewhere, and over the years you have seen all kinds of
