![Joining the dots between customer touchpoints: Improving risk and fraud management with enterprise decisioning](https://blogs.sas.com/content/hiddeninsights/files/2023/05/1139595108-702x336.jpg)
A customer's initial onboarding journey is often the most interaction they will ever have with a company. This series of touchpoints provide the applicant with their first insight into what being a customer will be like. Unfortunately, disjointed and unconnected processes often create gaps for customers to fall through or