I started this blog over 4 years ago as a way to give our customers a dynamic source of useful information, and also to help connect the dots for them between the business problems they face and the value propositions of our Customer Intelligence solutions. Along the way, I think I've become
How do you feel when someone is talking at you? It's not quite the same as someone talking to you, is it? When someone talks to you, they might be using your language or even matching your rhythm. By contrast, someone talking at you seems like they're more interested in what they want to say and less on what you want to
We have a few hundred bloggers here at SAS, and people are always asking me about how to increase page views to their posts. I'm going to give you my top ten answers to that question below, but first I have to give you "the page view caveat," which goes
This is the cross-post of a funny and informative post written for an internal SAS blog by my colleague and blogger extraordinare Chris Hemedinger. For those of you not familiar with "spam," it's a scourge of electronic media that shows up in blog comments among other places - placed with the intention of gaining better
The number one rule about product launch blogging is to never blog about your product launch. Take that, Fight Club! And yet, most marketers are expected to write multiple blog posts in conjunction with a launch. How do the smart marketers do it? They talk about the issues and share their
Here's what usually happens: You attend a conference and decide to live blog a session or two. You might even pre-draft or pre-research a small portion of the post to include the names of the speakers and some background information about them. Typically, you start the post like this: I
Certain things are just hard to squeeze into your day. For some of us, it's exercise or doing laundry. For others, it's blogging. You want to do it almost every day, but you can't seem to find the time. If you're one of the bloggers or would-be bloggers trying (and
As you might expect, blogging is a lot like many other skills – you have to work at it over time before you start to see improvements. Blogging does not at all come naturally to me, so it’s a personal goal of mine to keep working at it until I
I've blogged before about how to leave comments, why to leave comments and when to leave comments. I've challenged readers to leave one comment a day, to contribute substantively to online conversations and to answer questions or solve problems when commenting on blogs and discussion forums. But there's a different
There are two very different ways to think about keywords on the Web: one is for writers and one is for researchers. Web copywriters are often advised to use keywords that customers type into search engines. Researchers, on the other hand, are told to focus on the words that customers
