With our recent client engagements in which the organization is implementing one or more master data management (MDM) projects, I have been advocating that a task to design a demonstration application be added to the early part of the project plan. Many early MDM implementers seem to have taken the
When we talk about digital customer services, it’s all about creating online self-service capabilities for our customers. This is great for everyone! We’ve made it easy for the customer to get what they need; it’s cheaper and faster for organizations to deliver the service to the customer. Need a copy
The underground economy is driving a hole in the collection of income taxes, social security, unemployment and Medicare to the tune of hundreds of billions of dollars annually within the United States. Yet significant questions remain about how big the problem is, as well as what should be done about it.
