Tiffany has been helping organisations achieve bottom line results from their customer and marketing strategies for over 20 years. She specialises in helping companies gain deeper insight into their customers’ buying habits, preferences and lifestyles, social relationships and influences on purchase behaviour and loyalty - and using this insight to make smarter, data-driven decisions. Every customer journey is unique and every touch point is an opportunity to nurture customer relationships and deepen customer intimacy. Tiffany helps organisations get in sync with each customer's journey – no matter how fragmented for a clear competitive advantage and a bigger, better ROI.
Reinforcement learning can help banks optimise their collections strategies to cope with an explosion in COVID-19-related delinquencies.
As delinquencies rise in the wake of COVID-19, lenders must harness technology to orchestrate omnichannel contact strategies.
COVID-19 is triggering a debt collection crisis for UK banks. How can collections teams control an explosion in delinquent accounts?
