Process mining is an analytical method that can be used to improve business processes. It has been applied at hundreds of organisations across many sectors, including banking, manufacturing, telecommunications and health care. In each case, organisations have found that they have been able to reduce the time required to run
It suddenly seems as if artificial intelligence (AI) is all around us. It is already having a huge impact in a wide range of sectors, including health care. We are now starting to see it move into the manufacturing sector as an important part of Industry 4.0, the digitisation of
There seems to be huge concerns about how artificial intelligence (AI) will affect us all, especially replacing human jobs. There is talk about regulation, ethics and requiring companies to retrain those made redundant by algorithms. All this talk, however, has centred on the downsides of AI. What about the benefits?
Technologies have come and gone since the first Industrial Revolution. We have always (or almost always) started out suspicious, then absorbed them, used them and built on them to do more work, more efficiently. Somehow, though, artificial intelligence (AI) is different. It feels like there is more fear about its impact, and