Recently I had the privilege of hearing Nathan Falkenborg, Head of Consulting & Analytics, North Asia at Visa speak at the SAS Executive Forum in Singapore. Nathan has also spoken at SAS Premier Business Leadership Series where he talked about how the analytics guy won over the marketers at Visa.
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Leading Marketing Excellence with Analytics - Visa Case Study
Three ways SingTel is serving a segment of one
At the recent SAS Forum Singapore (where we also heard from DBS Bank and their analytical transformation journey), Grace Tang, the Director, Customer Experience Assurance at SingTel talked in depth about the telco’s need to do things differently in the consumer operations space. Operating in a complex environment involving smartphones,