![Hidden Insights: The power of AI is undeniable, but can they replace call centers?](https://blogs.sas.com/content/hiddeninsights/files/2019/08/Original.jpg)
When we hear the words AI and call centres, we immediately imagine dialling a number, only to be greeted by a semirobotic voice (think Siri or Google). While it’s true that AI can be more efficient than humans (at some things), does it really mean that human call centre agents