Emerging technologies enable retailers to differentiate with data and analytics that enhance the customer experience. In four key ways, retailers can partner with the analytics using data associated with past and present interactions and, through systemic innovation capitalize on future customer interactions.
At the Executive Conference at SAS Global Forum 2018 speaker Dan Heath says customer experiences are defined by peak moments. In this blog post, E.G. Nadhan, Chief Technology Strategist at Red Hat, shares his peak moments from SAS Global Forum 2018.