Tag: warranty

David Froning 0
5 proven ways to improve field quality performance

Your customers are more demanding than ever before.  Improving field quality and your customer's experience of your product is essential to staying competitive.  However, truly understanding customer experience can be a daunting task.  These recommendations have been refined and proven in dozens of manufacturers as simple ways to rapidly improve field quality performance. 1. Think big; start small.

Bill Roberts 0
Using analytics to detect product defects

Companies have become obsessed with product quality – and for good reason. Customer dynamics, their willingness to expose product quality issues socially on the web, and the ease with which they can jump to competitive products make quality a more important differentiator than ever before. Over the past 15 years,