Tag: insurance

Analytics
Stuart Rose 0
Help wanted

The insurance industry is heading for a crisis. Depending on which report you read the insurance industry is facing a shortfall in job vacancy from anything from 40,000 to nearly half million in the next few years. Baby boomers in specialized jobs like underwriters and claims adjusters are retiring and insurers

Analytics
Stuart Rose 0
Customer experience conundrum

Who is your best customer?  The answer to this question can vary dramatically depending on your industry. A retailer’s best customer is someone who comes back to their store over and over again. A gym owner’s best customer could be considered consumer who pays their monthly on time but never

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