Your customers are more demanding than ever before. Improving field quality and your customer's experience of your product is essential to staying competitive. However, truly understanding customer experience can be a daunting task. These recommendations have been refined and proven in dozens of manufacturers as simple ways to rapidly improve field quality performance. 1. Think big; start small.
Tag: Process Improvement
In my role at SAS I have the great fortune to meet with business intelligence and analytic (BI&A) teams all across the United States to share and discuss best practices and pain points, particularly around the ability to execute and operationalize insight internally and externally throughout the organization. In these
Not long ago, one of my colleagues wrote a blog post entitled, How to wake up dormant customers, which discusses the challenges in being customer centric – where you want to treat all customers well, and your best customers better. It made me think about the key tenet of Six Sigma
Since I started getting more involved in process improvement, I’ve started to look differently at how we work and interact with each other, information, knowledge and technologies. In analytics, I typically see processes represented in two ways: From a systems perspective and from a functional perspective. The problem with the
Summer has almost come to a close – and thank goodness! Up here in the Northeast, we’ve been subjected to tornadoes, hurricanes, floods and earthquakes. I’ve been waiting for the locusts to descend! And outside of dodging hail and charging my laptop with my car’s cigarette lighter when we lost
I am one of those rare people that enjoys process; not rigid process and military-like discipline, but order. Wasted effort drives me insane. I’ve been on projects all through my career where I feel like the project teams are constantly reinventing the wheel, because nobody bothered to capture any documentation