Tag: natural language generation

Analytics | Artificial Intelligence | Data Visualization | Machine Learning | Programming Tips
Melanie Carey 0
How SAS Visual Analytics' automated analysis takes customer care to the next level - Part 2

In the first of three posts on using automated analysis with SAS Visual Analytics, we explored a typical visualization designed to give telco customer care workers guidance on customers most receptive to upgrade their plans. While the analysis provided some insight, it lacked analytical depth -- and that increases the risk of  wasting time, energy and

Analytics | Artificial Intelligence | Data Visualization | Machine Learning | Programming Tips
Melanie Carey 0
How SAS Visual Analytics' automated analysis takes customer care to the next level - Part 1

You're the operations director for a major telco's contact center. Your customer-care workers enjoy solving problems. Turning irate callers into fans makes their day. They also hate flying blind. They've been begging you for deeper insight into customer data to better serve their callers. They want to know which customers