Solve your SAS questions with Technical Chat

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Did you know that you can now chat with SAS Technical Support? Technical Chat enables you to quickly engage with a knowledgeable consultant when you have a SAS question or need help with troubleshooting an issue.

Technical Chat is a great tool for quick questions like these:

  • “What does this error mean?”
  • “How do I apply my new license?”
  • “What release of the operating system is supported on SAS® 9.4?”
  • “How do I activate JMP® without an internet connection?”
  • “Which function can I use to obtain the antilog of a value?”
  • “What is the status of my track?”

How to start a Technical Chat

To get started, click the orange Technical Chat button on select Technical Support web pages. Technical Chat is currently available in the United States and Canada, Monday–Friday from 9 a.m. to 6 p.m. Eastern Time. If the button is not available, technical assistance through other channels is listed on this SAS Technical Support page.  (And don't forget about SAS Support Communities -- peer-to-peer support that's available 24/7.)

Having trouble with a DATA step program or an ODS statement? Specialists in the areas of SAS programming, SAS Studio, and graphics might be available during select afternoon hours. When these specialists are available, you can request their assistance as soon as you click the Technical Chat button. When prompted with What is the nature of your inquiry?, select Usage of Base SAS, SAS/Studio or graphics. For all other questions, select All other products and/or tasks. Generalists are available throughout the day to answer questions.

Ensure that you have the following information available:

  • Site number
  • Operating system
  • Release of SAS, including the maintenance level

When the chat begins, the chat agent’s name appears at the top of the window, as in the following example:

Although every effort is made to resolve your question during the chat, sometimes the chat agent needs to open a track with a subject matter expert. Your question will still be addressed with the same urgency and professionalism that you are accustomed to when working with SAS Technical Support!

Your feedback counts!

When the chat is complete, you can request an emailed copy of the chat transcript. You can also rate your chat experience and provide feedback. Your responses are important to us as we continue to evaluate and improve our Technical Chat services.

Try it out. . . . Chat with SAS Technical Support!

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About Author

Sharon Hamrick

Sr Associate Technical Support Analyst

After supporting Data Step programming for many years, Sharon took the opportunity to be a stay-at-home Mom. After 12 years she returned to SAS Technical Support in 2015 supporting Foundation SAS.

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