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Help us design a better SAS customer support Web site

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The folks in charge of our SAS customer support Web site, support.sas.com are working on a new and improved home page. Who better to evaluate this Web page than you? You can view the beta page now and take a survey to tell us what you think.

One new section I’d like to point out is the new role-based area in the center/right-side of the page. SAS offers so many resources to help our customers, it’s often challenging to sort through everything to find what’s right for you. This new section is similar to our SAS Training by job roles, which provide you with a learning path to help guide your SAS training based on your job role. Now, in this new section on the beta support.sas.com home page, you can find a variety of resources, including training based on your job role. We hope this is helpful. Please tell us in the survey.

You can learn more about the changes we’re proposing and the reasoning behind the changes in this blog post.

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About Author

Michele Reister

Marketing Specialist

Michele Reister has worked in the Education Division at SAS since 2004. During that time she has played many roles including marketing training courses, developing product bundles, managing conferences and overseeing the division’s discount programs. Currently, she is responsible for the division’s social media strategy. Michele holds a BS in Management and Information Technology from Daniel Webster College and an MBA from University of North Carolina at Chapel Hill. Michele is a perpetual student herself and is constantly looking for better ways to serve SAS’ user population. When she’s not expanding her knowledge of marketing, Michele enjoys group fitness classes, cooking, volunteering, reading and chasing after her two children.

4 Comments

  1. Robert Allison on

    The two main things I look for in a customer support site is sample-code, and searching for known problems (and work-arounds).
    In both of these, it is useful to have simple keyword searches - and also if it's easy to modify the search to do things like 'and' 'or' 'not' (ie, build a regular-expression, etc).
    And, in my specific case, where I'm looking for sample code to create graphs, I would really like to have an interface that shows me a gallery of graph thumbnails, so I can quickly find graph examples with the "look" I'm after (rather than have to click on each sample to see what the graph looks like)...
    http://support.sas.com/sassamples/graphgallery/

  2. Stephen Seabury on

    The beta page uses the terms customer support and technical support. Suggest that we standardise on one
    Many customers still comment that there is little technical content at http://www.sas.com. Its all at support.sas.com
    Could we make this clearer on http://www.sas.com re linking to the technical support site

  3. Michele Reister on

    Thanks for sharing that resource with us (SAS) and with the blog readers! I will also pass along your feedback to the Web team who works with SAS Tech Support.

  4. Thayer Adkins on

    Some feedback I thought I should share from two state government customers customers is that they consider SAS tech support to be “OK” as a resource when looking for “how to” code/techniques but they both often used a SAS support site run by UCLA because not only does it provide code/techniques it also provides the reasoning for using a particular approach/code to address the problem. That extra bit of information is critical to successfully understanding and utilizating the code.
    Here is the site - http://www.ats.ucla.edu/stat/sas/

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