I'm a computer geek -- much more comfortable behind a keyboard than in front of a camera. But I was glad to put on a nice shirt and visit the SAS video studio so that I could record this message for SAS customers: how does SAS R&D work to support customers?
There are some other great videos in the "Discover SAS Customer Resources" series. Be sure to check out the one from Chevell in SAS Technical Support to learn about their services (including an average hold time of < 30 seconds!). (Chevell also uses demonstrative hand gestures in his video.)
See all the videos, and learn much more, at the SAS Customer Resource Center.