I’ve written about using text analytics to capture comprehend and act on the voice of the customer on this blog before. Recently, I recorded a short presentation that outlines how text analytics provides insight from all of the customer experience data that you collect, not just review data from social
After attending the SAS Day at Texas A&M University on Oct. 2, I came away with a new perspective on some of the different educational offerings to help fill the analytic talent gap (which according to studies and research continues to grow). In essence, there is a yin and yang of
The only thing that’s constant is change. The continual cycle of computing changes leads to common questions about the effects of these changes—operating systems are getting upgraded, customers are moving to new SAS clients, upgrading to new releases of SAS, working with new Java and browser versions. All of these
