I generally don’t use this blog to air my personal experiences, but recent events have reminded me of a few things that I think would benefit our Analytic Hospitality Executives and their organizations to also be reminded of. This past week, I took my fifth trip to Asia this year.
Hospitality
Be thankful for great hospitality and customer service
Revenue Management and Pricing Analytics: A report from the INFORMS Annual Meeting
Last week I had the opportunity to attend the INFORMS Annual Meeting in San Francisco. For those of you not familiar with this organization or conference, the Institute for Operations Research and the Management Sciences (INFORMS) is the largest society in the world for professionals in the field of operations
Big data and big analytics are a big opportunity for hotels – Part 2
Big data is of no use unless you can turn it into information and insight. For that you need big analytics. Every piece of the analytics cycle has been impacted by big data, from reporting, with the need to quickly render reports from billions of rows of data, through advanced