Yigit is the Regional Director of Customer Advisory EMEA Emerging & Asia Pacific. He has over 15 years of domain experience in enterprise-level information management solutions. He has been involved in large-scale projects dealing with structured and unstructured data across the banking, telco and public sectors. Yigit is also a board member for various data management organizations and a regular speaker at data management & data governance events. He holds a degree in Computer technology and Programming from Bilkent University in Ankara, Turkey. Aside from being a fan of sci-fi authors such as Isaac Asimov, Philip K. Dick, he is also a musician and an avid model train builder.
The global hype cycle of AI, driven in large part by ChatGPT, is dying down and real-world artificial intelligence (AI) adoption and application are taking hold. Early adopters are reaping rewards, and AI leaders are driving significant change in their business models. Banking as a sector was quick to grasp
I was recently asked to be on the jury for the Asia-Pacific track of the 2023 SAS Hackathon. As many of my colleagues have said before, judging the hackathon is a great experience. We were exposed to lots of innovative ideas about how to apply AI and analytics to a wide
One of the great things about visiting SAS offices worldwide is the excellent opportunity to meet amazing colleagues, witness their work and learn from them. One of the great perks is getting reading recommendations as if you have a team of expert curators. With the vast amount of data available
There is a lot of excitement about artificial intelligence (AI), and also a lot of fear. Let’s set aside the potential for robots to take over the world for the moment and focus on more realistic fears. There is a growing acceptance that AI will change how we work. There
In my previous post, I talked about why analytics was fast becoming essential for government. In particular there is rising demand for improved customer experience and increasing pressure from taxpayers to improve cost effectiveness and value for money. With increasing recognition that good customer service is not impossible, government agencies
‘Customer service’ probably isn’t the first phrase that anyone associates with government or public services. Indeed, we are almost certainly more used to thinking of public services as the complete opposite of customer-focused. That, however, needs to change.
I really like this time of year. It is not just that the year still feels shiny and new, but also that it is the time of year when we start preparing for Mobile World Congress. The congress will discuss the biggest issues of the day, including artificial intelligence (AI)
Call centres — or contact centres, as they are now often known, to reflect the increasing number of channels for customer contact — are a vital part of the customer experience with many companies. In my previous note, I reviewed the path that got us to the modern contact centre.
Call centres have been around for a good few years now, and have had their fair share of bad press. Most of us have horror stories about the length of time spent on hold, or our inability to speak to the right person or get a helpful response, or even
In fast growth markets like the Middle East, supply chain stakeholders are moving quickly to deploy instrumentation for greater visibility and better tracking. The move towards supply chain transparency is a big issue. But how will it be helped or hindered by the proliferation of the Internet of Things (IoT)?
