With almost 20 years’ experience in the Telecom space from many different perspectives, I am still intrigued by the fast change this segment is constantly undergoing. Everything that can gain from being connected will be - affecting us all both professional and privately. Right now I am amazed by how applying Analytics on the Data created brings so much value, insights and support in this huge digital transformation we are all participating in. Seeing proof of this almost every day I strongly believe in #analytics4good!
It’s no secret that the big communication service providers (CSPs) companies have seen their traditional revenue streams hit in recent years by a never-ending race to the bottom on pricing. Competition in the market, along with the mass adoption of web-based communications tools (and competitively priced data packages), have made
More than three-quarters of companies are still unable to integrate customer insights in real time. In practical terms, this means that their customer experience is likely to be less than ideal – and that is likely to cost these companies money. The cost of poor customer experience Figures from Gartner
The Internet of Things (IoT) is changing how we work, how we live, how we get value from our belongings and assets, and even how government and society function. And the connectivity layer for the IoT is usually provided by the telecommunications system, which means it will consequently become part
The digital transformation wave is growing huge across the whole society and all industries, boosted by the data tsunami created by all of us. Using analytics to find actionable insights in all this data for business success is not new anymore but the digital transformation has put the spotlight on
Telecoms players don’t get a lot of positive press coverage, if we’re honest. With roaming charges and expensive long-term contracts, it can be hard to find anyone prepared to stand up for the telco industry. I think that needs to change. I have been part of this community for almost 20
The traditional business of a Telecom Operator used to be an extremely profitable one with steady growth rates. But now it has been exposed to a wind of change for some time and looking at the graphics below of predictions for services (based on data from STL Partners analysis) taken from
