I’ve written before about how the COVID-19 crisis has forced UK government departments to accelerate their digital transformation, and proved that it’s possible to put policy into practice in weeks, rather than months or years. Amidst the dark cloud of the pandemic, it’s important to acknowledge silver linings where we
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The UK government sector is standing on the verge of the unknown. The fallout from the COVID-19 pandemic and the economic and political outcomes of Brexit remains to be seen, but change is a certainty. Government departments will need to respond quickly and decisively. But they will have a chance
Over the past decade in insurance, the rise of the aggregators (organisations that compare quotes between different insurers) and direct channels has had a profound impact on personal lines distribution in the UK. However, personal lines brokers remain a critical route to market, especially at a time when many insurers
According to broker’s “best” and “worst” verbatim responses in this year’s Insurance Times Broker Service Survey, insurers who act quickly to verify and settle claims are their preferred partners. This year’s importance scores reveals brokers are placing a stronger emphasis on claims in comparison to previous surveys. Those instances where