Author

Larry LaRusso
RSS
Principal Communications Specialist at SAS

Larry LaRusso is the editor of the SAS Tech Report and SAS Learning Report newsletters and the SAS Users, Learning Post and Analytics U blogs. He has worked at SAS since 2000 in marketing, communications, customer experience and management roles for both the Education Division and External Communications. You can follow him on Twitter @lalaru102.

Customer Intelligence | SAS Events
Larry LaRusso 0
Keys to building a successful and future-proof omni-channel customer experience

Sebastian Dziadkowiec and Piotr Czetwertynski presented the talk “An Agile Approach to Building an Omni-Channel Customer Experience” at SAS Global Forum 2018. Keys to building a successful and future-proof omni-channel customer experience Most organizations acknowledge that building a seamless and consistent customer experience is critical to long-term success. The big question is:

1 2 3 4 14