Fritz Lehman is passionate about customer care. As Chief Customer Officer, he leads a division of more than 2,000 employees dedicated to ensuring customer satisfaction and providing seamless customer support. Topics that interest him include excellence in leadership, fostering trust and building great teams.
I’m still old school enough to enjoy reading the local News & Observer on weekends. I even like flipping through pages that leave my fingers smudged from newsprint. I was reading an editorial piece a while back, and a phrase leapt out at me. A correspondent wrote, “We are in
There’s a restaurant here in Raleigh called the Angus Barn. It’s one of my favorite places to eat and unwind after work. They’ve got top-notch steak and quality cold beer, but what really sets the place apart is the customer experience they provide. There’s a cigar room in the back
For those of you who are classic rock fans, you may remember Alice Cooper’s title track “School’s Out for Summer” on the album “School’s Out.” That song captures students’ excitement of a taking a hiatus from the classroom. But for professors, summer is a time to continue their own education
