David Froning is the Sr. Manager of IIOT & Heavy Industry Solutions. His team manages SAS solutions related to Quality, Warranty, Asset Performance, Energy Forecasting, and the Internet of Things. He works with manufacturers to develop solutions for industry issues such as fraud detection, early warning, and accelerated problem solving. Prior to SAS, He worked for General Motors where he managed the development, operation, and continual improvement of quality and warranty information systems. Dave earned a BS from Michigan State University and an MS from the University of Wisconsin - Madison. In addition to subscribing to this blog, you can follow Dave's updates on Twitter @DaveFroning and LinkedIn.
People are talking about your products. But more importantly, they’re listening. Facebook, Twitter, review sites, and product forums are just a few of the sources that a savvy customer checks when making a buying decision. This reality has fundamentally changed the definition of quality. It’s no longer sufficient to conform
Warranties have a long - and some might say - interesting past. But the future is even brighter. New technologies and data sources are transforming our understanding of field quality, enabling deeper insights into product performance and customer preferences. These breakthroughs are accelerating the quest to reduce defects and satisfy customers.
