David Froning, Author at SAS Voices

David FroningJune 4, 2015 0

5 proven ways to improve field quality performance

Your customers are more demanding than ever before. Improving field quality and your customer's experience of your product is essential to staying competitive. However, truly understanding customer experience can be a daunting task. These recommendations have been refined and proven in dozens of manufacturers as simple ways to rapidly improve field quality performance. 1. Think big; start small.

Analytics | Internet of Things

David FroningApril 23, 2015 0

New source for manufacturing best practices

Profitable growth is at the forefront of manufacturing executives’ minds¹. The math is simple: increase revenue and decrease costs. Easy, right? Unfortunately, getting there isn't that simple. The good news is that analytics can help. The better news is that there’s a new place for manufacturers to discover analytic best

English

Manufacturing

Analytics

David FroningApril 14, 2015 0

Lenovo Shines an LED on Customers' Perception of Quality

This is a follow up to last week’s blog on understanding your customers’ perceptions of quality. As the world’s largest manufacturer of PCs and tablets, Lenovo is always looking for areas to reduce costs while increasing quality and customer satisfaction. Six months ago, Lenovo implemented the Lenovo Early Detection (LED) system

English

Manufacturing

Analytics

David FroningApril 8, 2015 2

Quality is in the eye of the beholder

People are talking about your products. But more importantly, they’re listening. Facebook, Twitter, review sites, and product forums are just a few of the sources that a savvy customer checks when making a buying decision. This reality has fundamentally changed the definition of quality. It’s no longer sufficient to conform

English

Manufacturing

Internet of Things

David FroningMarch 3, 2015 0

Beyond warranty: The changing face of field quality

Warranties have a long - and some might say - interesting past. But the future is even brighter. New technologies and data sources are transforming our understanding of field quality, enabling deeper insights into product performance and customer preferences. These breakthroughs are accelerating the quest to reduce defects and satisfy customers.

English

Manufacturing

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