This week, I reached out to Bill Carroll, senior lecturer at the School of Hotel Administration, Cornell University. I caught up with Bill earlier this year during the HSMAI Digital Marketing conference, where he was the MC, and more recently during the Center for Hospitality Research round table on customer […]
About this blogWe’re hospitality industry specialists at SAS, the world’s leader in business intelligence and analytical software. We’ve partnered with The Center for Hospitality Research at Cornell University to find solutions to hospitality industry challenges. In this blog we will leverage the existing knowledge of the faculty, existing research and the experience of industry peers to answer the questions that hospitality executives face every day. Questions regarding topics such as revenue management and price optimization, social media analysis, sustainability, patron/guest lifetime value optimization, labor planning and marketing automation and optimization.
TagsBig Analytics Big Data CHRS Cornell Hospitality Research Summit Customer Intelligence Customer Loyalty Distribution Management Hospitality Analytics Hospitality Marketing Information Management Labor Planning Online Travel Agents Ratings and Reviews Revenue Management and Price Optimization Service Operations Social Media Sports Suneel Grover Sustainability Text Analytics
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