Every hospitality manager, no matter what department they work in, has been caught short-staffed, and faced the wrath of guests who had to wait – or worse, guests who walked out because they didn’t want to wait. On the other hand, every manager has also been called on the carpet [...]
About this blog
We’re hospitality industry specialists at SAS, the world’s leader in business intelligence and analytical software. We’ve partnered with The Center for Hospitality Research at Cornell University to find solutions to hospitality industry challenges. In this blog we will leverage the existing knowledge of the faculty, existing research and the experience of industry peers to answer the questions that hospitality executives face every day. Questions regarding topics such as revenue management and price optimization, social media analysis, sustainability, patron/guest lifetime value optimization, labor planning and marketing automation and optimization.
