Be thankful for great hospitality and customer service

I generally don’t use this blog to air my personal experiences, but recent events have reminded me of a few things that I think would benefit our Analytic Hospitality Executives and their organizations to also be reminded of. This past week, I took my fifth trip to Asia this year. […]

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What can hotels learn from casinos? Focus on the service environment.

What can hotels learn from casinos? In my first post on this topic I explored how casinos apply predictive analytics to help them focus on their customers. In this post I will explore how casinos use analytics to help manage the service environment with the dual goals of improving profitability […]

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Cornell Hospitality Research Summit Announces Call for Submissions - Analytic Hospitality Executives, This is your event!

We here at the Analytic Hospitality Executive along with our partners at the Center for Hospitality Research at Cornell, would like to strongly encourage all of you to submit your innovative thoughts, projects  or topics for presentations, panel discussions, tutorials or workshops  to the third Cornell Hospitality Research Summit (CHRS), set […]

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Integrating departmental analytics: Hospitality service operations

Over the last few weeks here at the Analytic Hospitality Executive we have been discussing how to integrate the analytic outputs from different departments. Integrating departmental analytics is one of the key milestones on the journey to a strategic analytic culture for hospitality organizations. So far we have explored how […]

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Balancing labor cost and guest experience: the art and science of labor planning

Every hospitality manager, no matter what department they work in, has been caught short-staffed, and faced the wrath of guests who had to wait – or worse, guests who walked out because they didn’t want to wait.  On the other hand, every manager has also been called on the carpet […]

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