SAS employee since 1985; Global Customer Contact Center Director with background in Sales, Sales Operations, Pricing & Licensing, Sales Development and Customer Service. Empowering employees to help customers (internal and external) & impacting change to drive a positive customer experience are my passions, along with spending time with family in the mountains or at the beach.
Communicating with prospects and customers is one of the most important roles we have in the SAS Marketing Contact Center, and live chat is one of the most popular channels. We gain valuable insights from the transcript data, and our data has also shown that we enhance our website visitors'
SAS’ Contact Center has been an integral part of our company for over ten years. Composed of fifteen employees, our team services both internal and external customers. Internally we work with our marketing department to provide outbound call support for campaigns and with our sales organization to qualify and route
