The re-emergence of the customer

I found another interesting theme at our recent Premier Business Leadership Series event: the re-emergence of the customer. Companies that have been forced to focus on satisfying their immediate business needs are waking up and remembering that the future is all about how you deal with the customer. Personalized, focused […]

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Risk, fraud, innovation. Who’s in the driver’s seat?

There was another trend I noticed at our recent Premier Business Leadership Series event. Risk and fraud have been important areas of focus for us and our customers, and the downturn shed a lot of light on those areas. We had some great panel discussions on those topics at PBLS […]

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More thoughts on returning from Japan

When I first visited Tokyo for SAS in the ‘90s, it was like traveling a few years into the future. I don’t see Tokyo that way anymore. It doesn’t feel much different than going to Toronto or Chicago or New York. Japan is experiencing a serious downturn. They’ll come back, […]

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IBM buys SPSS: Good for analytics, but what about customers?

From the start of this blog, I’ve talked about the value of analytics for companies who want not only to survive the economic downturn, but come out of it stronger. Today we learned that IBM is acquiring SPSS. Not only is it further validation of the value of analytics, but […]

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What analytics are, and what they are not

In my last post I talked about our analyst conference in Spain and what messages resonated with them. We talked about analytics and how they can help our customers in the downturn. We also talked about making those advantages more accessible through software as a service. It's part of a […]

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When it rains, it pours

I have a call once a week with some folks on our communications team to talk about upcoming issues and activities, and to kick around my ideas for this blog. On our call this week, two of us were in the car on our way to the office, trying to […]

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