These shoes were made for walking

As head of SAS Americas, I walk a lot. In and out of meetings, onto planes, sometimes over competitors and always into Jim Goodnight’s office whenever I’ve got good news to share. Plus I pace on stage. All that walking requires a good shoe. I’ve found the best shoe is […]

Post a Comment

What do retail banking customers want?

What do retail banking customers want? SAS, along with partner Cognizant, recently sponsored two consumer focus groups to answer that question. Conducted by The Bank Administration Institute (BAI), the research revealed some interesting findings, including: Retail banking customers expect clarity and fairness. They want transparency into the fees they pay […]

Post a Comment

Q2 2011 Intelligence Quarterly: Top lesson from financial crisis

In the second-quarter edition of Intelligence Quarterly, we take a look at the digital revolution and its growing impact on organizations’ marketing strategies. The financial crisis brought many learnings, but if there is one that stands out above the others, it is that organizations must get to know their customers – […]

Post a Comment

The same old, same old still isn’t old

Last week in Mexico City was a pretty typical week for me in a lot of ways: customer site visits, press interviews and an executive breakfast. Even the topics that customers wanted to discuss in Mexico were similar to what we’ve been discussing in other locations: primarily social media, customer […]

Post a Comment