From Santa to SAS, Macy’s delights customers

Rowland H. Macy was a shrewd businessman. Bearing a red star tattoo on his hand – the same iconic star that now adorns his chain of department stores – Mr. Macy was the first to usher Santa into his store as a way of luring Christmas shoppers back in 1862. […]

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Business analytics in the mail

If you have something you want everyone in your organization to read, what's the best way to make sure they'll see it? What if it's a report or data feed you want them to check every day or every couple of days as part of their daily routine? Wouldn't you […]

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The same old, same old still isn’t old

Last week in Mexico City was a pretty typical week for me in a lot of ways: customer site visits, press interviews and an executive breakfast. Even the topics that customers wanted to discuss in Mexico were similar to what we’ve been discussing in other locations: primarily social media, customer […]

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How SAS can help CIOs save millions of dollars

When I heard that a SAS team in Belgium had come up with a program that easily converted IBM QMF into SAS code, I checked with Patrick Van Deven, the country manager there, to learn more. Patrick informed me that the SAS macro in question was helping SAS customers save […]

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IBM buys SPSS: Good for analytics, but what about customers?

From the start of this blog, I’ve talked about the value of analytics for companies who want not only to survive the economic downturn, but come out of it stronger. Today we learned that IBM is acquiring SPSS. Not only is it further validation of the value of analytics, but […]

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Guessing vs. Knowing

I recently had the opportunity to spend a full day with one of our European retail customers. We met with more than 50 of its managers to talk about some of the challenges facing its industry – and some of the approaches (processes, technology, etc.) that leaders are using to […]

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