Fighting fraudsters

You might assume that a battle-tested businessman with a gruff exterior and a taste for salty language lacks an inner child, but you’d be wrong. Exhibit A is this little-known fact: I have a soft spot for animated Disney movies. Now, I could try to bluff a bit and say […]

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What do retail banking customers want?

What do retail banking customers want? SAS, along with partner Cognizant, recently sponsored two consumer focus groups to answer that question. Conducted by The Bank Administration Institute (BAI), the research revealed some interesting findings, including: Retail banking customers expect clarity and fairness. They want transparency into the fees they pay […]

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When it rains, it pours

I have a call once a week with some folks on our communications team to talk about upcoming issues and activities, and to kick around my ideas for this blog. On our call this week, two of us were in the car on our way to the office, trying to […]

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