What do retail banking customers want? SAS, along with partner Cognizant, recently sponsored two consumer focus groups to answer that question. Conducted by The Bank Administration Institute (BAI), the research revealed some interesting findings, including: Retail banking customers expect clarity and fairness. They want transparency into the fees they pay [...]
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The Intelligence Quarterly magazine is published four times a year under the direction of Executive Vice President Mikael Hagstrom. Here, you can read Hagstrom's take on current and past themes covered in the magazine.
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