I enjoy watching TV crime series like Law and Order, Crime Series Investigation (CSI), CriminalMinds, Numb3rs, Person of Interest, as well as real-life mystery stories on shows like 20/20 and others. Obviously, the popularity of these types of shows means I'm not the only one who enjoys this type of entertainment. Here at SAS,
Tag: Root Cause Analysis
Your customers are more demanding than ever before. Improving field quality and your customer's experience of your product is essential to staying competitive. However, truly understanding customer experience can be a daunting task. These recommendations have been refined and proven in dozens of manufacturers as simple ways to rapidly improve field quality performance. 1. Think big; start small.
Do you hear voices? I sure hope so. I’m not talking about the ones associated with psychiatric disorders or medical conditions, but the voices of quality. To compare the two for a just a moment, the medical description from HealthGrades explains that auditory hallucinations can be pleasant or threatening and
The second part of my data governance primer series addresses ways to "mind your metadata." I can just hear the collective groans, and perhaps a stifled yawn. Sorry, but metadata collection is one of those necessary evils that may not be fun, but having it available as a resource to