Shelly Goodin is SAS Publications' social media marketer and the editor of "SAS Publishing News". She’s worked in the publishing industry for over thirteen years, including seven years at SAS, and enjoys creating opportunities for fans of SAS and JMP software to get to know SAS Publications' many offerings and authors.
Ron Cody and his supremely helpful book Learning SAS by Example close out our weekly SAS Author's Tip of 2011. Ron Cody is a household name in the SAS user community. And he deserves the moniker on his license plate of "SASMAN". Just mentioning Ron's name at user conferences incites awe. Sometimes
Bad customer service experiences burn into our brains, creating permanent recall. And although we rightfully expect good customer service across the board, truly exceptional customer care is also unforgettable. This month, I featured an interview with SAS Publishing sales representative Sharon Brandon in the new issue of SAS Publishing News.
Consultant Frederick Pratter continues his winning streak with this third edition of Web Development with SAS by Example. Web programmers of all levels will appreciate Frederick's many real-world examples and clean delivery. Speaking of delivery, I'd encourage those of you who attend SAS Global Forum and regional user group conferences to seek out Frederick if
