Who’s right? Business or IT

I’ve had many recent opportunities to discuss the role of IT and business based on recent research efforts, focus group conversations, customer visits and advisory board discussions. Some of the feedback is really striking and sadly comical – “They don’t get it, they don’t understand analytics” – I heard the [...]

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Didn’t we learn to share in kindergarten?

~ Contributed by Becca Goren ~ Yesterday I participated in a Connected Planet webinar on customer data management along with Kathy Romano, Executive Director of Revenue Assurance & Billing, Mass Markets Verizon Telecom and Business and Shira Levine, Directing Analyst, Next Gen OSS and Policy, Infonetics Research. In the webinar, [...]

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