My smartphone’s alarm clock app recently did something it’s never done. It failed to go off. I slept through my exercise class. Grrrr!
After texting an apology to my trainer, I looked online for a solution. Google knows everything, right? I found the answer in an online support community, tweaked the app and life went on. Who doesn’t scour the web for quick answers these days?
When you have a “how-do-I?” question about SAS Customer Intelligence, there’s a good chance your search will yield just what you need – and it’ll be from our new SAS Customer Intelligence Community.
With more than 270,000 messages covering 55,000+ SAS topics, the SAS Support Communities is a treasure trove of SAS knowledge. Much of it from your peers.
The CI Community joined the roster of discussion forums in April and already has a growing list of answers marked “solved.” 
Almost a third of all page views in the communities are of solved topics. In the CI forum, the following topics (and more) have solutions awaiting you:
- Building complex segments in SAS Marketing Automation.
- Finessing a campaign with multiple treatments.
- The best way to update node counts in SAS CI 6.4.
“Since this new community was just launched, I thought that I would post my question here to solicit advice from the experts,” wrote one of the first SAS users to post in the CI Community.
A response from SAS consultant Steve Hill that the user marked “solved” arrived within three hours. “Thanks for your thorough response,” the user replied. “Your explanation was very clear and helpful!”
His experience is typical. Nearly 60 percent of questions receive a reply within the hour, 92 percent within a day. For 85 percent of the topics that are solved, the correct solution is posted within one day. For 65 percent of the solved topics, the correct solution is supplied within four hours.
CI Community or Tech Support?
When do you query the CI Community vs. contact Technical Support? The community is the perfect place to tap the collective wisdom of your peers on routine usage issues. If you’re encountering inexplicable errors or performance problems, it’s time to engage tech support.
Chris Hemedinger, manager of SAS’ online support communities, addresses that in his blog post How SAS Support Communities can expedite your tech support experience.
Join today!
Anyone can browse the communities for answers. By registering as a member of the SAS Support Communities, you get to ask questions, share your SAS knowledge and establish yourself as a SAS CI expert.
Register by visiting communities.sas.com and signing in at the top right of the page. Can’t wait to see you there!
