2010 – Old Decade, New Decade

Let’s look back at the last ten years of applying enterprise performance management methodologies, and then speculate about their next ten years. THE PAST DECADE The beginning of this past decade witnessed more experimentation with techniques like strategy maps, balanced scorecards, product and customer profitability analysis, and driver-based budgeting. Much […]

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Fill in the blanks: Which X is Most Likely to X?

Business analytics allows organizations to make decisions and take actions they could not do (or do well) without the analytics capabilities. INCREASED EMPLOYEE RETENTION Which of our employees will be the next most likely to resign and take a job with another company? By examining the traits and characteristics of […]

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Why is Modeling Foundational to Performance Management?

The confusion, ambiguity and lack of consensus about what enterprise performance management is will continue for a long time. Fortunately, many are realizing that performance management is much broader than how it’s often narrowly perceived: as just a CFO initiative with a bunch of dashboard dials and better financial reporting. […]

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Finally … From Performance Management to Performance Optimization

I have periodically stated that I wish that whoever gave the name “Performance Management” had given it the better title of “Performance Improvement.” In a recent article on the CNN website there is reference to report by the Aberdeen Group, an IT analyst research firm, which ups the ante and […]

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When Analytic Solutions take the Back Seat

Do you ever feel that business and government has mixed up their priorities when it comes to customer service? Have you ever been in line at a hotel registration and checkout where there are five employees behind the counter but only one processing guests? I call this “immediate waiting; no […]

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Do You Work for Your Boss or Your Customer?

Our fathers worked for the boss. When they left the office at five o’clock, they left their job worries behind. But today’s managers and employees work and worry nearly 24/7 -- and probably for someone other than their bosses on the organizational chart. What has caused this shift, and who […]

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